Returns & Exchanges
At itel Pakistan, we strive to ensure your complete satisfaction with every electronics purchase by offering a transparent 7-day return and exchange policy for defective or incorrect items. Please ensure all returned products are in their original packaging with the warranty card and all accessories included.
Initiate a Request
Contact our customer support team via the official itel Pakistan helpline or email within 7 days of delivery to report a technical fault or shipping error.
Quality Assessment
Provide clear photographs or a short video of the device's defect along with your proof of purchase for our technical team to conduct a preliminary review.
Secure Packaging
Once your request is approved, pack the device securely in its original box, ensuring all chargers, cables, and documentation are included to avoid rejection.
Verification and Refund
Our service center will perform a physical inspection of the unit; upon successful verification, we will process your replacement or refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing